We had a problem where a couple of the tiles were cracked in the shower and the water was going through and making the floor in the room damp. We called maintenance from the room phone and they came up straight away (11:30pm!) and offered for us to switch rooms but we didn’t really want to so they suggested we shower towards the other side of the cubicle, however when we returned from the parks the next day it had been fixed! Brilliant!!

We had lovely cocktails in the Red Wood Bar, a definite must-do for any adults on holiday there. Such a great atmoshphere. I would class it as higher than a 3 star!

On check in our room was ready & when we got to it, it was huge we didnt have a lake view but this wasnt a problem as we only really slept in it!!! Breakfast was a total bun fight if you didnt go at your allotted time, we went early one day 7.30am and it was much better.

We booked this hotel because it had a swimming pool when we went to use it we found it was closed, I was disappointed we were not told this on arrival. No hot drink making facilities in our room so my husband walked to Starbucks each night for coffee. Hotel has left luggage facility which was excellent and styed open till 10pm, for a fee they would take your luggage to the train station. Over all good.

The theming of the hotel is excellent and the bar area looks lovely, if a bit expensive (9 -12 euros for a whisky, 6.90 for a pint), you won’t be getting drunk here thats for sure.

The breakfast rush was very civilised and well managed. The reception area was very nice and as my daughter said “it always smells nice”. Check in was well organised and very easy.

The only minus points were the room which was a bit dark and dull, and in need of a spruce up, and the pool was shut for repair.

All in all, it is an excellant hotel and i would certainly stay here again.

The breakfast is fantastic, eat all you can buffet, great selection of cold meats, cheese, fruit salads, yoghurts, bread, croissants and pain au chocolat. Don’t forget to stock up and make a few butties to take to the parks so you don’t get ripped off with the food prices! Would stay here again, but request a room with a view over the lake.

We were given permission to detach our caravan at the end of the parking lot, giving us the opportunity to leave Disney and take a trip into Paris if we chose to. The rooms were comfortable and basic, with everything we needed, particularly after a long day at the parks.

Breakfast was good, with a good range of foods, e.g cold meats, cheese, pastries, juice, and tea and coffee ect. As most have said, I highly suggest booking to go for breakfast early, between 7-8. It might seem an early rise, but it helps you avoid queues (which there will be plenty of when you enter the park) and, in the summer, make the most of the early magic hours.

My dad and I decided one afternoon to go to the pool before we head out for dinner. To no shock, it was almost empty. The water was cool, maybe slightly chilly to some. The small outdoor pool was nice too, and the Jacuzzi was very warm. This was a nice to enter after being in the cool pool. However, when exiting the Jacuzzi, you have to enter back into the colder water in the main pool, which now feels freezing!

One of my favorite places in the hotel, was the bar. The huge fireplace in the center would have been amazing to see in the winter, however the bar seemed very cosy anyway.

Overall, I found this hotel basic but still good. The theme of the hotel helps you join the atmosphere that surrounds, and you quickly feel like you are part of the goings on around Disney. I have returned to this hotel since that stay and would still go back. Although I can’t wait to try out the Newport Bay Club this year as we leave on our holiday there this Thursday. I hope people have as good a time as I did when I was there :).

However I do feel, that the hotels do need a new coat of paint, and some new carpet.
Come on Disney, put the sparkle back into the hotel rooms!

The theme in this hotel was perfect for Christmas and was decorated for the festive season. Character meet and greets were well organised as was breakfast. The hotel restaurants were good too, the CMs even let us stay to finish our bottle of wine even after it had closed. Check in was fast (max 10 mins! With no queue) and our room was available immediately even though we arrived at 1pm, it’s always worth asking when you arrive ;)

We would defiantly return, especially for Christmas. We even got a white “Christmas” that year as it snowed on our second day :)

Stayed again on a inpromptu Xmas trip in 2008 and were delighted at having been given a lake view montana room on the 6th floor.

The room was clean, newly refurbished and bigger than the room we had at the HNY. We also had a view of the Castle and could watch candlebration from our room which was wonderful. We also got VIP breakfast passes.
Having such a great room really improved our SL experience and when we are going back this Autumn we are choosing to stay here over the dark smokey rooms we have had at HNY (I have of course requested the same room as before!)